Privacy Policy

Privacy Policy
Last updated October 14, 2026

Abdelrahman Pharmacy W.L.L. (“we”, “us”, “our”) runs the online store at www.abdelrahmanpharmacy.com (the “Website”). This policy explains what personal information we collect when you use the Website, why we collect it, who we share it with, and the choices you have. We handle your information in line with Bahrain's Personal Data Protection Law (Law No. 30 of 2018).

1. Information we collect
Your account: your first and last name, e-mail address, an optional phone number, and your password (stored only in a scrambled form that cannot be read back). We record when you confirm your e-mail address.
Delivery details: the recipient's name, phone number and address (country, city, area, street, building, floor, flat and, outside Bahrain, postal code), and any notes you add to an order.
Your orders: the products, quantities, prices, delivery fee, discounts, promo codes and loyalty points used, the delivery or pickup choice, the payment method and payment status, and the order's progress. For orders shipped outside Bahrain we also keep the shipment details (parcel weight and size, the customs description of the contents, the waybill number) and your acceptance of the international delivery terms.
Your activity on the Website: your shopping cart, wishlist, product reviews and loyalty points balance.
Prescriptions: if your order contains prescription medicine, our pharmacist may contact you and ask for a copy of your prescription. We use it only to dispense your order safely.
Technical information: our servers record your IP address and basic request details to keep the Website secure and to stop abuse (for example, too many failed sign-in attempts).

2. Payment information
We do not see or store your card or Benefit details. Payments are taken on the secure payment page of our payment provider, Tap Payments, which handles your card, Benefit, BenefitPay, Apple Pay or Google Pay details. We receive and keep only the payment reference, the amount and whether the payment succeeded.

3. How we use your information
1. To create and run your account and keep it secure, including confirming your e-mail address and resetting your password.
2. To prepare, deliver and support your orders, and to contact you about them.
3. To take payment and to process refunds.
4. To give and redeem loyalty points and to apply promotions.
5. To keep the records a pharmacy and a business must keep by law, including tax and accounting records.
6. To protect the Website, our customers and us against fraud and misuse.
We send you e-mails about your account and your orders. We do not sell your information, and we do not use it for advertising on other websites.

4. Who we share it with
We share only what each of them needs to do their part:
Tap Payments — takes your payment; receives the order amount and your name, phone number and e-mail address.
Our delivery company in Bahrain — receives the recipient's name, phone number and address to deliver your order.
DHL Express — for orders shipped to Saudi Arabia, the United Arab Emirates, Kuwait, Qatar or Oman: receives the recipient's name, phone number, e-mail address and address, and a description and value of the contents for customs. Customs authorities in the destination country may receive the same.
Brevo — sends our e-mails (for example, e-mail confirmation and password reset) and receives your name and e-mail address for that purpose.
Our pharmacy management system (ERPNext) — your orders are recorded in the pharmacy's own system, operated with our IT provider, together with your name, phone number, e-mail address and delivery address, so that our staff can prepare and invoice them.
Our hosting provider — stores the Website and its database on our behalf.
Authorities — when the law requires it, or to protect the rights and safety of our customers, our staff or the public.

5. Cookies and similar technology
The Website does not use advertising or tracking cookies, and we do not use third-party analytics. To keep you signed in and to remember your cart, the Website stores a sign-in token and a random cart identifier in your browser's local storage. You can remove them by signing out or by clearing your browser's site data.

6. How long we keep it
We keep your account information while your account is open. We keep order, payment and invoice records for as long as Bahrain's pharmacy, tax and commercial laws require us to, even if you close your account.

7. Security
The Website is served over an encrypted connection (HTTPS), passwords and the links we e-mail you are stored only in scrambled form, sign-in sessions can be withdrawn, and access to customer data is limited to the staff who need it. No system is completely secure, but we take reasonable steps to protect your information.

8. Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it or your account (subject to the records we must keep by law). You can update your name and phone number yourself on your Profile page. To make any other request, contact us using the details below; we may ask you to confirm your identity first.

9. Children
The Website is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us personal information, please contact us and we will delete it.

10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed, and the current version is always on this page.

11. Contact us
Abdelrahman Pharmacy W.L.L., Kingdom of Bahrain
Phone and WhatsApp: +973 3355 0434
E-mail: abdelrahmanpharmacy66@gmail.com