Privacy Policy

Privacy Policy 
Last updated May 1, 2023
Abdelrahman Pharmacy (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.
This Privacy Policy does not apply to the third-party From which  You make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

We may collect information about you in a variety of ways. The information we may collect via the Website depends on the content and materials you use, and includes:
Personal Data
Personal Data we may collect from you are as under:
1. Personal details (e.g. name, contact details including, residential address – for order delivery, mobile phone number for account creation and order delivery, GPS location for order delivery, date of birth, medical prescription ) provided by you to us to avail various products/services from us.
2. Your details including order history, prescription requests, the emails you sent to us.
3. voice recordings of our conversations with our customer care agent with you to address your queries, complaints, or following up your orders.
4. opinions provided by you to us by way of feedback or responses to surveys;
5. information obtained from your mobile device by way of using our app like device location, communication information including device information (including storage, device ID used for password less login, device model, mobile network).

Financial Data 
We don’t collect financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date). financial information that we collect. Otherwise, all financial information is stored by our payment processor,
and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
that we may collect when you purchase, order, return, exchange, or request information about our services from the Application. We store only very limited, like success of failed status and bank transaction ID.

The Application may by default access your 
Facebook  basic account information, including your name, email and profile picture URL, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the  Facebook Permissions Reference  page.

Gmail Permissions 
The Application may by default access your Gmail account basic account information, including your name, email and profile picture URL, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the 
Google Policies  page.
Geo-Location Information 
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s
1- Camera / Gallery:
- Uploading user profile photo (optional).
- Uploading documents such as medical prescription (optional)
- Request new product by uploading product image (optional)

2- GPS Location:
-Asking the customer to add the delivery point on Google maps (optional).
If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data 
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

1.     Assist law enforcement and respond to subpoena.

2.     Create and manage your account.

3.     Email you regarding your account or order.

4.     Fulfill and manage purchases, orders, payments, and other transactions related to the Website.

5.     Generate a personal profile about you to make future visits to the Application more personalized.

6.     Increase the efficiency and operation of the Application.

7.     Monitor and analyze usage and trends to improve your experience with the Application.

8.     Notify you of updates to the Application.

9.     Offer new products, services, and/or recommendations to you.

10. Perform other business activities as needed.

11. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

12. Process payments and refunds.

13. Request feedback and contact you about your use of the Website.

14. Resolve disputes and troubleshoot problems.

15. Respond to product and customer service requests.

16. Send you a newsletter.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Online Postings
When you post comments, contributions or other content to the Website your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Website. These companies may use information about your visits to the Website and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the 
Network Advertising Initiative Opt-Out Tool  or  Digital Advertising Alliance Opt-Out Tool .

Website Analytics
We may also partner with selected third-party vendors, such as (eg. Google Analytics, Yandex Metrica) to allow tracking technologies and remarketing services on the Websites through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Website, determine the popularity of certain content, and better understand online activity. By accessing the Website, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the website.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

If you have questions or comments about this Privacy Policy, please contact us at:
Abdelrahman Pharmacy W.L.L
Block number 302, Road number 7, building number 216,shop number 212 Manama,